Get ready for the Lion Portal

We’re combining MyLion, MyLCI and Insights, along with some additional tools and functionality, into a unified experience called the Lion Portal. The new portal will offer the same features and functionality currently available, but with a more consistent and efficient experience.

The new Lion Portal is coming in 2024. We’ll have more information about this new product to share over the next several months.

To ensure the security of your account, current Lion Account passwords are encrypted. This means we cannot see them or port them over into a new system. Because of this, we will prompt you when it’s time to update your Lion Account credentials — your username and password — to access the Lion Portal. Please note that we can no longer support the use of telephone numbers as usernames, so you will need to use a unique email — one that is only used by you — and create a new password to log in.

The new portal is an evolution of our current digital tools. MyLion, MyLCI and Insights won't be available when you log into the new portal. Instead, you’ll access the various functions you performed in those products directly from the homepage. For example, rather than clicking into MyLion to report your service, you’ll access service reporting directly from the main portal page.  

The new portal is built on Salesforce, a commercially available platform used by over 150,000 organizations, including 40,000 nonprofits. Salesforce is the recognized industry leader in relationship management systems and will allow us to offer a rich and continually improving digital experience.

Learn will be accessible through the new Lion Portal. So, once you use your new Lion Account credentials to login, you’ll click on Learn and it will lead you into the same Learn tool we have today.

In addition to reporting service, managing club rosters, accessing reports and all the other functionality you currently have through MyLion, MyLCI and Insights, the new Lion Portal will provide a centralized location to access a variety of data and tools ranging from your LCIF donation history to our Member Service Center FAQs. More information to come on this in the coming months.

Just as it is today, your access to specific data and tools is based on any Lions positions you hold.

MyLion, MyLCI and Insights as you know them today will not be available once the new Lion Portal is live. However, the same functionality of those tools will be available. For example, instead of clicking on MyLCI to access your member roster, you’ll be able to click into a member reporting section on the main portal page where you can access your roster. The functions will no longer be housed within separate tools.

Yes! Whether using your desktop, laptop, tablet or mobile phone, you’ll have access to the same functionality in the Lion Portal. The portal will simply be adjusted to fit the size of the device.

Yes, the new system is built on Salesforce, which offers Salesforce Shield — an extremely powerful and secure suite of data-privacy and encryption tools.

The Lion Portal will include in-product training at launch so you can learn while exploring the updated experience. In addition, we'll continually be looking to develop training solutions based on the needs of Lions and Leos.

Please reach out to the product team with the question at salesforcefeedback@lionsclubs.org.

You can use the same links (https://account.lionsclubs.org) and bookmarks you’ve been using for the current portal to get to the new Lion Portal.

While accessing the Lion Portal, we must comply with data privacy regulations. That means only authorized individuals (that is one unique person) can have access to the data they are authorized to see. A unique email is an individual identifier for members and a reliable method of contact. Additionally, some Lions don’t have mobile phones. Email addresses are free and convenient. 

All Lions and Leos who plan to use the new Lion Portal must have a unique email address (not shared with any other member) in their member record. This is because your email address will serve as your username to access the portal. While we recommend every member having a unique email address, even if they do not plan to use the Lion Portal, it is not required to have one on file to be a member.